Refund Policy

At the WeddingOutlet we offer affordable wedding dress prices in Australia and want our customers to be 100% satisfied customers.

We want you to look beautiful on your wedding day.

All garments are custom made to order, if you ordered a standard sized garment and if for whatever reason it doesn’t fit properly or you simply don’t like the style, simply return it back to us within 7 days and we will offer you a full exchange for something else on the website. Buyer pays for the return postage.

All garments are sent with tracking numbers with registered post

The address for returning goods is in Australia.

What does that mean for you?
It means that you can order a dress (standard size), try it on and then if you don’t like it, send it back to us and use that money to exchange it for something else you need for your wedding like another wedding dress, bridesmaid dresses etc.

Please allow the same amount of time for us to remake the new garments for you. 

You can exchange the garment once, it cannot be worn outdoors, perfumed, stepped on or show signs it’s been worn when you return it back to us.

We don’t offer refunds on simply change of heart. All our dresses look like the website, so we don’t refund on things like you don’t like the colour or style anymore. 

Most dresses require some form of alterations to get it fitted perfectly for your special day, you can find a local tailor to do the alterations for you if required.

If for some reason you find our products faulty or a misrepresentation of the product, please email or contact us so we can discuss this with you directly.